Water Meter Replacement Project: A Smarter, More Efficient System

The City is launching a $3.4 million Water Meter Replacement Project to update our aging 2013 meter system and improve service for all residents and businesses.

After years of inconsistent performance and costly vendor issues, the City will transition to Master Meter Systems, a reliable technology already tested in local homes. The project includes new residential and commercial meters and upgraded AMI infrastructure at no additional cost.

The Problem We’re Solving

Over the years, the current Mueller meter system has struggled with inconsistent performance, repeated hardware failures, unreliable vendor support, and significant staff time spent troubleshooting issues and responding to customer concerns.

These challenges are not the result of staffing; they stem from equipment limitations and a vendor unable to meet the needs of a growing, modern utility.

The situation has reached a point where the system’s instability causes downtime, wasted labor hours, and a lack of confidence in future updates or support.

The Solution: A Proven, Reliable System

After extensive research, field testing, and site visits, the City is moving forward with a transition to Master Meter Systems, a technology already tested in several hundred local homes with excellent results.

The project includes:

  • Replacing all residential and commercial water meters
  • Upgrading the Advanced Metering Infrastructure (AMI) with fewer repeaters and stronger reliability
  • Implementing Harmony meter-reading software and a new water monitoring platform at no additional cost
  • Partnering with a vendor known for strong warranty support and professional service

This recommendation is backed by the Public Service Director, Assistant Water Superintendent, and Finance Director.

Savings & Efficiency Gains

The project will eliminate $26,000 in annual system costs, reduce $19,200 in troubleshooting expenses, and remove $15,096 in yearly water‑monitoring fees.

What Happens Next

  • The City is preparing to begin implementation: April through December 2026
  • Once installed, residents and businesses may access meters online
    • See water usage and get leak alerts
    • Hourly data and monthly tracking

    By the end of 2026, residents and businesses will benefit from a modern, accurate, and dependable water metering system—one that supports better service, stronger data, and a more efficient utility for years to come.